A One–Hour Response Time Guarantee
We provide a 60–minute response warranty for every support ticket or email that you send to our client care staff. We will rapidly respond to all the typical enquiries and forward right away the case to our admins if any further assistance is needed. If you make use of our Admin Services package, we will execute any of the included server administration services at a time that has been agreed upon preliminary.
A Premium Customer Support Service
Our customer support staff will be online for you twenty–four–seven should you need help while working with our Control Panel or with any of the apps that we preinstall for your convenience on the dedicated hosting server. What is more if you require assistance tackling the standard admin tasks on your dedicated server, you can take a glimpse at our Admin Services package, which includes data backup space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Every Linux dedicated hosting server includes our free–of–cost Control Panel, which sports an integrated knowledgebase and a selection of how–to video tutorials. Whenever you need assistance while working with the Control Panel, just click on the Help or Videos buttons located in the top right corner.