A 99.9% Server Uptime
We have built our shared hosting system using reliable hardware components and heavily modified software. Our administrators have installed a tweaked version of Security–Enhanced Linux on all our servers to ensure optimal safety and dependability. We have added several distributed denial–of–service protection mechanisms together with highly effective firewalls to make sure our network is impenetrable and secure.
All our shared hosting services packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you want to offer a top–class web hosting service, you can scarcely count on the default network configuration in a datacenter. We have set up our own custom network so as to ensure the very best connection speed with the outside world.
And because of this, no matter which datacenters you select: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have given our best to lower all possible risks with our cloud hosting plans and even though we offer topflight technical support, there are instances when the client simply isn’t pleased with what we are offering. Or he has to migrate to a more robust hosting solution, like a virtual private server or a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t happy, you will get a refund.
24/7 Technical Support
We have attentively selected each individual member of our 24x7 support staff to ensure that we can offer you the best possible customer care service that you can possibly get. Each one of our customer service technicians has many years of experience working with web hosting accounts behind his back, hence they know what they are doing. Plus, they are available to you 24–7–365 – you can contact them whenever you want and they will respond to you as fast as possible.
Their average response time is just 20 minutes, whereas with other web hosting vendors you have to wait around for days. And we also offer a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to within one hour.