Phone Support in Shared Hosting
We believe that being able to communicate with a live representative is very important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you can reach us on the phone for 14 hours every day. If you consider obtaining one of our shared hosting services, for example, you're able to phone us and find out more about our solutions prior to ordering to make sure that we meet all system requirements for your websites. After the purchase, you can call us about all of the sales and billing difficulties you may experience, or get any type of general or basic tech information that you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
If you want additional information regarding the semi-dedicated hosting services that we supply, you'll be able to call any of the three support phone lines we have across the globe - in the United States of America, the UK and Australia. In this way, you'll be able to check ahead of time whether our solutions are suitable for your web sites. If you are already our customer and you've got a semi-dedicated account, you'll be able to reach us over the phone for 14 hours a day about any kind of billing or common issues. For strictly technical problems you can employ our ticketing system and get in touch with our tech support as someproblems simply require extra time to be taken care of, still we will help you on the phone with many minor technical issues as well, saving you efforts and time.