If you’ve ever got any questions associated with the hosting service or you experience a problem with your websites, you’ll have to get in touch with the respective hosting provider’s client support team. It may not make any difference how fast they’ll reply if you have a query of a generic nature, but a problem like an ill-implemented software app update, for instance, may lead to your website becoming damaged or unreachable on the Internet. And the longer you wait for the support team to assist you, the longer the site will be offline. If you offer goods or services online, any outage will affect your website in a negative way and you may lose current or potential customers. A lot of web hosting providers, chiefly resellers, reply to e-mails and tickets within 24 hours, but in the digital era that’s much too long, since visitors will rarely revisit a website that isn’t working correctly over a lengthy span of time.

One-Hour Response Guarantee in Shared Hosting

If you’re using one of our shared hosting services and you have an enquiry or chance upon a predicament, you can get in touch with us 24-7-365 by submitting a trouble ticket or by writing an email and we’ll make certain that you receive a response in less than an hour. In case the issue can be solved, we’ll do it before we reply, while in case there is something that you have to do on your end, we will supply you with all the needed information – what workable solutions to try out, what settings to check, and so on. Normally, you will obtain an answer within thirty minutes max, which goes to say that waiting for hours or even for more than one day to receive support is something out of the question. Our sixty-minute response time guarantee is valid for any query that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take advantage of our extra-fast support service. You will get a reply to any support ticket opened via the web hosting Control Panel or e-mail sent to our customer and technical support team in no more than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes much less time to explore and sort out a problem. We’ll supply you with more info in case the solution involves something that needs to be done on your end. If you touch base with us during official holidays or weekends, the response time will be exactly the same and considering that our support staff will be at your disposal 365 days a year, you will receive prompt help for virtually any technical, general or billing issue no matter what time of day or night it is.