Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing your files or changing various account settings. The ticketing system is being strictly monitored 24-7-365 by our client service staff members and the response time is no more than one hour, but it rarely takes more than twenty minutes to receive support. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request info in regard to any technical or billing issue. Moreover, you can read a number of help articles, which will help you solve the most commonly faced challenges yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting services, which goes to say that you won’t need some other platform to get in touch with our customer support staff – you can do that on the spot as soon as you experience a complication. Opening a new ticket takes a few clicks and tracking down an older one is equally easy. Using our smart search functionality, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any time as our support staff members are available to you 24-7 and answer in no more than 60 minutes, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to use 2 or more platforms to troubleshoot a simple issue.