If you have bought a hosting plan and you’ve got certain enquiries connected to a specific function/feature, or if you’ve run into a certain problem and you need help, you should be able to get in touch with the respective technical support team. All web hosting companies use a ticketing system no matter if they offer other means of contacting them apart from it or not, because of the fact that the quickest way to tackle a problem most often is to open a ticket. This kind of communication renders the replies sent by both sides simple to track and enables the client support team representatives to escalate the problem if, for instance, a sysadmin has to step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to use no less than two different accounts to get in touch with the client care staff and to actually administer the hosting space. Constantly switching between different accounts can sometimes be a nuisance, not to mention the fact that it takes a very long time for the majority of web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing your files or changing various account settings. The ticketing system is being strictly monitored 24-7-365 by our client service staff members and the response time is no more than one hour, but it rarely takes more than twenty minutes to receive support. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request info in regard to any technical or billing issue. Moreover, you can read a number of help articles, which will help you solve the most commonly faced challenges yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting services, which goes to say that you won’t need some other platform to get in touch with our customer support staff – you can do that on the spot as soon as you experience a complication. Opening a new ticket takes a few clicks and tracking down an older one is equally easy. Using our smart search functionality, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any time as our support staff members are available to you 24-7 and answer in no more than 60 minutes, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to use 2 or more platforms to troubleshoot a simple issue.