24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for all our shared hosting services. Even if you are not our customer yet and you have questions, we will assist you right away and provide you with the necessary information, to give you a choice to make an informed decision when you obtain your new web hosting account. We're available any time, including holidays and weekends, and we supply various options for communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have multiple phone numbers internationally, thus you can call the one that is closer to you. The max response time for the emails and your tickets is one hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for a few days to get assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting services that we provide come with 24/7 customer and tech support, so regardless of what issue you experience, you can contact us and we'll assist you in a timely manner. The guaranteed response time for any email or trouble ticket that you open via your Hepsia web hosting Control Panel is just one hour; the actual reply time hardly ever exceeds 20 min. We also offer phone support with several local numbers internationally and a live chat, which means that you will be able to contact us and find more info about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, plan features, email setup, web hosting account settings, etcetera. If you employ our services, you will not ever experience a situation where you have to wait for a day or two to get an issue resolved like you'll have to do with a lot of other suppliers.
24/7 Customer Support in VPS Hosting
Every virtual private server plan that we offer includes 24/7 customer and tech support, so in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us anytime, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers internationally, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems because it is much easier to monitor what's going on. The maximum guaranteed response time for all email messages and tickets is 60 minutes, but it rarely takes that long to get support. If you acquire the Managed Services upgrade that we supply, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server packages that we provide include 24/7 support through several methods of communication and with a 1-hour max response time guarantee. If you want to find out more about the packages or you have some billing or general questions, you will be able to call one of the local numbers that we have globally or you may use our live chat support and talk to a live representative. For strictly tech difficulties which require the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to track a specific matter. The response time for them rarely surpasses half an hour, which means that you can forget all about having to wait for a full day in order to receive support. Our support service is available for all the server-related matters, and the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you may consider adding the Managed Services upgrade that we supply for all packages.